Terms of service

Terms of Service

Last updated: August 7, 2026

Welcome to Mondamor.

These Terms of Service (“Terms”) govern your access to and use of the Mondamor website, online store, products, content, features and related services (collectively, the “Services”).

Throughout these Terms, the words “we”, “us” and “our” refer to Mondamor.

Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and Services to you.

By visiting our website, placing an order, creating an account or otherwise using the Services, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, you should not use the Services.

1. Eligibility and Account Information

By using the Services, you confirm that you are legally able to enter into a binding agreement in your jurisdiction or that you are using the Services with the permission of a parent or legal guardian where required.

When using our Services, you may be required to provide information such as your name, email address, billing address, shipping address and payment information.

You agree that all information you provide is accurate, complete and current.

If you create an account, you are responsible for keeping your login information secure and for activity carried out through your account.

You must not use another person’s account without permission or provide false or misleading account information.

2. Products and Product Information

We aim to describe and display our products as accurately as possible.

However, colours, finishes, proportions and appearance may vary slightly depending on your device, screen settings, lighting and photography.

Because jewellery products may include natural variations, small differences in appearance may also occur between individual pieces.

Product descriptions, specifications, availability and pricing may be updated at any time without prior notice.

We reserve the right to discontinue products, limit quantities or restrict sales where reasonably necessary.

Nothing in these Terms excludes or limits any rights you may have under applicable consumer law in relation to faulty, damaged, misdescribed or otherwise non-conforming goods.

3. Jewellery Materials and Care

Product pages may include information about materials, finishes, plating, water resistance, tarnish resistance and recommended care.

Such information is based on product specifications and intended use.

The lifespan and appearance of jewellery can be affected by factors including wear, storage, chemicals, perfumes, cosmetics, salt water, chlorinated water, impact, friction and individual skin chemistry.

Where we describe jewellery as waterproof, tarnish-resistant or suitable for everyday wear, such descriptions should not be interpreted as meaning that the product is indestructible or permanently immune from wear.

Please follow any care instructions provided with the product or displayed on our website.

4. Orders

When you place an order, you are offering to purchase the selected products.

An order is not considered accepted until we have successfully processed payment and issued an order confirmation.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• A product is unavailable.
• There is an obvious pricing or listing error.
• We suspect fraudulent or unauthorised activity.
• We are unable to fulfil the order.
• The order breaches these Terms.

If we cancel an order after payment has been taken, we will refund the applicable amount.

Please review your order carefully before submitting it.

Once an order has entered processing or fulfilment, we may not be able to change or cancel it.

5. Pricing, Discounts and Promotions

Prices displayed on our website are shown in the applicable store currency unless otherwise stated.

Prices, promotions, discount codes and offers may change without notice.

Discounts and promotional offers may be subject to additional terms, including:

• Minimum purchase requirements.
• Product exclusions.
• Expiry dates.
• Limits on use.
• Restrictions on combining promotions.

Where multiple promotions are available, whether they can be combined will depend on the specific terms of each offer and the way they are configured at checkout.

If an item purchased as part of a bundle or multi-buy promotion is returned, the refund may be adjusted to reflect the promotional value actually paid and the effect of the return on the remaining promotional items.

We reserve the right to cancel or correct promotions that have been published in error, subject to applicable law.

6. Payments

You agree to provide accurate and authorised payment information.

Payments are processed through third-party payment providers made available through Shopify.

Mondamor does not directly store complete payment card information.

By submitting payment information, you confirm that you are authorised to use the selected payment method and that any applicable charges may be processed.

7. Shipping and Delivery

Delivery times shown on our website are estimates only unless expressly stated otherwise.

Actual delivery times may be affected by factors including:

• Carrier delays.
• Customs processing.
• Public holidays.
• Weather.
• Address issues.
• Events outside our reasonable control.

We are not responsible for delays caused by circumstances beyond our reasonable control.

You are responsible for providing a complete and accurate shipping address.

If an order is delayed, lost, damaged or misdelivered, please contact us so we can investigate and assist where appropriate.

Nothing in this section limits any rights you may have under applicable consumer law.

8. International Orders, Customs and Duties

International orders may be subject to customs duties, import taxes or other charges imposed by local authorities.

Unless otherwise stated at checkout, these charges may be the responsibility of the customer.

We are not responsible for delays caused by customs authorities.

Customers are responsible for ensuring that the products they order can legally be imported into their destination country.

9. Returns and Refunds

Returns, exchanges and refunds are governed by our Refund Policy.

Our Refund Policy forms part of these Terms.

Nothing in our Refund Policy or these Terms limits any mandatory rights available to you under applicable consumer law.

10. Intellectual Property

The content available through Mondamor, including our brand name, logo, product names, photographs, graphics, text, product descriptions, website design, videos and other content, is owned by or licensed to Mondamor and is protected by applicable intellectual property laws.

You may use our website for personal and non-commercial purposes only.

You must not, without our prior written permission:

• Copy or reproduce substantial parts of our website.
• Republish our photographs or content.
• Use our branding or trademarks.
• Create derivative works based on our content.
• Use our content for commercial purposes.
• Scrape, extract or systematically collect content from our website.

Nothing in these Terms grants you ownership of any Mondamor intellectual property.

11. Reviews, Feedback and User Content

If you submit a product review, photograph, testimonial, suggestion or other content to Mondamor, you confirm that you have the right to provide it.

You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish and display that content for purposes relating to operating, marketing and improving Mondamor.

We may remove user-submitted content that we reasonably consider unlawful, misleading, abusive, offensive, fraudulent or in violation of another person’s rights.

You remain responsible for the accuracy and legality of content you submit.

12. Marketing Communications

If you choose to subscribe to marketing communications, we may send you promotional emails or other marketing communications in accordance with applicable law.

You may unsubscribe at any time using the unsubscribe option included in the communication.

Unsubscribing from marketing communications will not prevent us from sending transactional or service-related communications such as order confirmations, delivery updates or customer service messages.

13. Third-Party Services and Links

Our Services may include links to third-party websites, payment providers, social media platforms, apps or other services.

We do not control those third parties and are not responsible for their content, privacy practices, availability or services.

Your use of third-party services is subject to their own terms and policies.

Please review those terms before using or purchasing through a third-party service.

14. Relationship With Shopify

Mondamor uses Shopify to provide our ecommerce platform.

Purchases made through our store are transactions between you and Mondamor.

Shopify provides technology and payment-related services but is not the seller of Mondamor products.

Your use of certain Shopify-provided features may also be subject to Shopify’s own terms and privacy practices.

15. Privacy

Your privacy is important to us.

Information collected through the Services is handled in accordance with our Privacy Policy.

Our Privacy Policy explains what information we collect, how we use it, how it may be shared and the rights available to you.

16. Prohibited Uses

You may not use our Services:

• For unlawful or fraudulent purposes.
• To violate applicable laws or regulations.
• To infringe intellectual property or privacy rights.
• To transmit viruses, malware or harmful code.
• To interfere with the security or operation of our Services.
• To attempt unauthorised access to our systems or accounts.
• To submit false, misleading, abusive or malicious information.
• To collect personal information about others without lawful authority.
• To use automated systems in a way that places an unreasonable burden on our website or circumvents reasonable access controls.

We reserve the right to restrict or terminate access where we reasonably believe these Terms have been breached.

17. Errors and Inaccuracies

Occasionally, information on our website may contain typographical errors, inaccurate information or omissions relating to products, availability, pricing, promotions, shipping or other matters.

We reserve the right to correct errors, update information or cancel an affected order where reasonably necessary.

If we cancel an order because of an error after payment has been received, we will refund the relevant amount.

18. Availability of the Services

We do not guarantee that the website or Services will always be uninterrupted, secure or error-free.

We may temporarily suspend, modify or discontinue portions of the Services for maintenance, updates, security reasons or other operational requirements.

19. Consumer Guarantees and Mandatory Rights

Nothing in these Terms excludes, restricts or modifies any statutory guarantee, warranty, condition, right or remedy that cannot legally be excluded or limited.

This includes mandatory consumer protections that may apply in the country where you live.

Where applicable law gives you rights beyond those stated in these Terms, those legal rights will continue to apply.

20. Disclaimer

To the extent permitted by law, the Services are provided on an “as available” basis.

We do not guarantee that:

• The Services will always be uninterrupted or error-free.
• All information will always be completely current.
• The Services will meet every individual’s expectations.

Any disclaimer in these Terms applies only to the extent permitted by applicable law and does not affect mandatory consumer rights.

21. Limitation of Liability

To the fullest extent permitted by law, Mondamor will not be liable for indirect, incidental, special or consequential losses arising from your use of the Services or products.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot be excluded under applicable consumer protection law.

Where our liability may legally be limited, it will be limited to the maximum extent permitted by applicable law.

22. Indemnification

To the extent permitted by law, you agree to indemnify Mondamor against third-party claims, losses or liabilities arising directly from:

• Your unlawful use of the Services.
• Your material breach of these Terms.
• Your infringement of another person’s rights.

This section does not require you to indemnify us for losses caused by our own unlawful conduct, negligence or breach of applicable law.

23. Suspension or Termination

We may suspend or terminate your access to the Services if we reasonably believe that you have breached these Terms, engaged in fraudulent activity, misused the Services or created a security risk.

Termination does not affect any rights or obligations that arose before termination.

Provisions that by their nature are intended to survive termination will continue to apply.

24. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be enforced to the greatest extent permitted by law or severed where necessary.

The remaining provisions will continue in full force.

25. Waiver

If we do not immediately enforce a right under these Terms, that does not mean we waive that right.

Any waiver must be expressly agreed by us.

26. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy and any other policies expressly incorporated by reference, form the agreement between you and Mondamor regarding your use of the Services.

27. Assignment

You may not transfer your rights or obligations under these Terms without our prior written consent.

We may transfer our rights and obligations as part of a business sale, restructuring or similar transaction where permitted by law.

28. Governing Law

These Terms are governed by the laws applicable to the jurisdiction in which Mondamor is legally established, without limiting any mandatory consumer protections that apply to you in your country of residence.

If you are a consumer, nothing in this section deprives you of any mandatory legal protections or rights to bring a claim in a court available to you under applicable law.

29. Changes to These Terms

We may update these Terms from time to time to reflect changes to our Services, policies, business practices or legal requirements.

The current version will always be published on this page.

Where required by applicable law, we will provide notice of material changes.

Continued use of the Services after an updated version becomes effective constitutes acceptance of the revised Terms to the extent permitted by law.

30. Contact Us

Questions about these Terms of Service can be sent to:

Mondamor
Email: hello@mondamor.com