Privacy policy

Privacy Policy

Last updated: August 7, 2026

Mondamor (“Mondamor”, “we”, “us”, or “our”) operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”).

Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal information when you visit or use our website, make a purchase or other transaction, sign up for marketing communications, or otherwise communicate with us.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood how your personal information is handled as described in this Privacy Policy.

Personal Information We Collect

When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with Mondamor, where you live, and applicable law, we may collect or process the following categories of personal information:

  • Contact information, including your name, email address, telephone number, billing address and shipping address.
  • Payment and transaction information, including information necessary to process your purchase, your chosen payment method, payment confirmation and transaction details. Payment information is processed by our payment service providers, such as Shopify and other payment providers available at checkout. Mondamor does not directly store complete payment card details.
  • Account information, if you create an account, including your account details, preferences and settings.
  • Shopping and transaction information, including products you view, add to your cart or wishlist, purchase, return, exchange or cancel, and information about previous transactions.
  • Communications, including information you provide when contacting us regarding an order, customer service enquiry or other request.
  • Device and technical information, including your IP address, browser type, device information, network connection and other identifiers.
  • Usage information, including information about how you access, browse and interact with our website and Services.
  • Marketing information, including your marketing preferences and interactions with our emails and advertisements.

How We Collect Personal Information

We may collect personal information:

  • Directly from you, such as when you place an order, create an account, subscribe to our mailing list, contact us or otherwise provide information to us.
  • Automatically, when you visit or interact with our website, including through cookies, pixels and similar technologies.
  • From service providers, including companies that help us operate our store, process payments, fulfil orders, provide analytics, deliver communications or provide customer support.
  • From advertising and business partners, where permitted by applicable law.
  • From Shopify, as part of operating our ecommerce store and providing the Services.

How We Use Your Personal Information

We may use personal information for the following purposes:

Providing Our Services

We use personal information to operate Mondamor and fulfil our contractual obligations to customers. This includes:

  • Processing and fulfilling orders.
  • Processing payments.
  • Arranging delivery and shipping.
  • Providing order confirmations and updates.
  • Managing customer accounts.
  • Processing returns, refunds and exchanges.
  • Providing customer service.
  • Remembering preferences and products you may be interested in.
  • Improving and personalising the shopping experience.

Marketing and Advertising

Where permitted by applicable law, we may use personal information to send you marketing and promotional communications, including email marketing.

We may also use information about your interactions with Mondamor to measure and improve our advertising and to show you advertisements that may be relevant to you.

You may unsubscribe from promotional emails at any time using the unsubscribe link included in our marketing emails.

Opting out of marketing communications will not prevent us from sending transactional or service-related communications, such as order confirmations or delivery updates.

Advertising, Analytics and Meta

We use advertising and analytics technologies to understand how visitors interact with our website, measure the effectiveness of our advertising and, where permitted, deliver advertisements that may be more relevant to you.

This may include services provided by Meta and other advertising or analytics partners.

These technologies may collect information such as:

  • Device and browser information.
  • IP address.
  • Pages and products viewed.
  • Interactions with our website.
  • Items added to your cart.
  • Checkout activity.
  • Purchases and other transaction events.

This information may help us measure advertising performance, understand customer behaviour and improve our Services.

Where required by applicable law, we will obtain your consent before using non-essential cookies or similar technologies for advertising or analytics purposes.

You can manage your preferences using the cookie or privacy controls available on our website.

Cookies and Similar Technologies

Like many websites, we use cookies and similar technologies to operate and improve our Services.

Cookies may be used to:

  • Keep the website functioning correctly.
  • Remember your preferences.
  • Maintain your shopping cart.
  • Understand website usage and performance.
  • Measure the effectiveness of advertising.
  • Provide personalised advertising where permitted.

Some cookies are necessary for our website to function, while others may be optional depending on applicable law.

Where required, you will be given the opportunity to accept or reject non-essential cookies.

You may also manage cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of our website.

Security and Fraud Prevention

We may use personal information to provide a secure shopping experience and to detect, investigate and prevent suspected fraudulent, illegal, malicious or unauthorised activity.

We may also use information to protect Mondamor, our customers, Shopify, our service providers and others from security threats and misuse of our Services.

If you create an account, you are responsible for keeping your login credentials secure and should not share your password or other account access information with others.

How We Disclose Personal Information

We may disclose personal information where reasonably necessary to operate our business and provide our Services.

This may include sharing information:

  • With Shopify, which hosts and supports our ecommerce store.
  • With payment processors and payment service providers.
  • With fulfilment, logistics, shipping and delivery providers.
  • With customer service and communications providers.
  • With analytics, marketing and advertising providers, including Meta where applicable.
  • With IT, cloud storage and security providers.
  • With professional advisers where reasonably necessary.
  • When you direct or consent to us sharing information with another party.
  • Where required to comply with applicable laws, regulations, legal proceedings or lawful government requests.
  • Where necessary to protect or defend our rights, customers, Services or other persons.
  • In connection with a potential or completed business transaction, such as a merger, acquisition, restructuring or sale of business assets.

Service providers processing information on our behalf are expected to handle personal information appropriately and in accordance with applicable law.

Relationship With Shopify

Our store is hosted and powered by Shopify.

Shopify collects and processes certain personal information relating to your access to and use of our Services in order to provide its ecommerce platform and related services.

Information submitted through our store may therefore be transmitted to and processed by Shopify and other service providers, potentially in countries outside the country in which you live.

Shopify may also process information collected through interactions with our store to provide and improve certain Shopify services and features.

You can learn more about how Shopify processes personal information through Shopify's Privacy Policy⁠ and Shopify's Consumer Privacy information⁠.

Third-Party Websites and Services

Our Services may contain links to websites, social media platforms or other online services operated by third parties.

We are not responsible for the privacy, security or content practices of websites or services that we do not control.

If you follow a third-party link, we recommend reviewing that third party’s privacy policy before providing personal information.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children under the age at which they can lawfully provide consent in their jurisdiction.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

We do not knowingly sell or share personal information belonging to individuals under 16 years of age for purposes treated as a “sale” or “sharing” under applicable privacy laws.

Security of Your Information

We take reasonable measures designed to protect personal information from unauthorised access, misuse, loss, alteration or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Please avoid sending sensitive or confidential information through unsecured communication channels.

Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time information is retained may depend on factors including:

  • Whether we need it to provide the Services.
  • Whether you maintain an account with us.
  • Our legal, accounting or regulatory obligations.
  • The need to resolve disputes.
  • Fraud prevention and security requirements.
  • The enforcement of our agreements and policies.

When personal information is no longer reasonably required, it may be deleted, anonymised or otherwise handled in accordance with applicable law.

Your Privacy Rights

Depending on where you live, you may have certain rights relating to your personal information.

These may include:

  • Right to access — requesting information about the personal information we hold about you.
  • Right to correction — requesting correction of inaccurate or incomplete information.
  • Right to deletion — requesting deletion of certain personal information.
  • Right to data portability — requesting a copy of certain personal information in a portable format.
  • Right to restrict or object to processing — in circumstances provided by applicable law.
  • Right to withdraw consent — where processing is based on your consent.
  • Right to opt out of certain targeted advertising, sale or sharing activities — where provided by applicable privacy law.

These rights are not absolute and may be subject to exceptions under applicable law.

We may need to verify your identity before processing certain requests.

We will not discriminate against you for exercising your applicable privacy rights.

To exercise a privacy right, please contact us using the details provided at the end of this Privacy Policy.

Marketing Preferences

If you subscribe to marketing communications from Mondamor, you may unsubscribe at any time using the unsubscribe link included in our marketing emails.

Even after unsubscribing from promotional communications, we may continue to send necessary non-promotional communications relating to purchases, deliveries, returns, customer service or your account.

International Transfers

Mondamor uses service providers that may operate in countries different from the country in which you live.

As a result, personal information may be transferred, stored or processed outside your country.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

For transfers of personal information from the United Kingdom or European Economic Area to jurisdictions without an applicable adequacy decision, recognised safeguards may include approved contractual protections such as Standard Contractual Clauses or applicable UK international data transfer mechanisms.

UK and European Customers

If you are located in the United Kingdom or European Economic Area, applicable data protection laws may provide additional rights regarding your personal information.

Depending on the processing activity, we may process your information because:

  • It is necessary to perform a contract with you, such as fulfilling an order.
  • We have a legitimate interest in operating, securing and improving our business and Services.
  • We are required to comply with a legal obligation.
  • You have provided consent, including where consent is required for certain marketing or advertising technologies.

Where processing relies on consent, you may withdraw that consent at any time, although this will not affect processing that occurred before consent was withdrawn.

You may also have the right to lodge a complaint with the relevant data protection authority in your country.

Complaints

If you have concerns or complaints about how we process your personal information, please contact us first using the details below so that we can investigate the matter.

Depending on where you live, you may also have the right to lodge a complaint with your local privacy or data protection regulator.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technologies, legal requirements or other operational reasons.

When we update this Privacy Policy, we will publish the revised version on this website and update the “Last updated” date above.

Where required by law, we will provide additional notice regarding material changes.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact us at:

Mondamor
Email: hello@mondamor.com